FAQ's

If you can not find the answer to your question below, please contact us by clicking here!

How do I change my wax melt?

Changing your wax melts is surprisingly easy! Just light a tea light beneath the wax and wait up to 30 seconds until the wax has slightly melted on the bottom just enough for you to be able to pop the wax out. Wipe up any excess wax with a cotton pad carefully & you're good to go. 

 

How long is your turn around time?

We always aim for 3-5 working days turn around time and if there are any issues with this we will make sure to contact you. If the turnaround time changes a banner notifying this will be shown at the top of our website. Custom orders such as ‘Femme Body Wax Melts’ and birthday boxes may take up to 10 working days as they are made to order. Please keep this in mind when purchasing.

 

Why is my wax melt smoking?

There is a common misconception that some wax smokes, this is not true. Smoke is grey / black & thick & has an unpleasant smell. What you are seeing is simply the fragrance releasing into the air. Much like water, wax steams when it gets hot causing it to evaporate into the air & release the scent.

 

What do I do if there is an issue with my order? 

Please see our ‘Contact Us’ page for more help with this.

 

How much is P&P?

P&P is £3.50 or free on orders over £30!